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How depo62 Handles Your Personal Information

This page tells you exactly what personal data depo62 collects when you open an account, use your DANA, OVO or GoPay wallet, or contact our support team — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyNo third-party data sellingYour right to access your dataAvailable where local law permits
depo62 How depo62 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the personal data we hold, correct anything that looks wrong, or ask a question about how your account information is used, our support team handles all privacy requests directly. You can reach us through live chat inside your account dashboard, by email via the address listed in the account help section, or through our support form. We aim to respond to data-related requests within a reasonable timeframe. Players in Bekasi and Tangerang can contact us through the same channels — all requests are handled centrally regardless of your location in Indonesia.

Live Chat Open the chat icon inside your account dashboard to reach our support team directly. We handle privacy questions, data access requests and account verification through this channel.
Email Support Send your privacy or data request to the support email address listed in the account help section. Include your registered account email so we can locate your record promptly.
Support Form Use the in-account support form to submit a written privacy request. Choose the data or account category from the dropdown so your message reaches the right team quickly.
HOW WE PROTECT YOU

Data Security and Account Privacy Practices

We handle your data with straightforward security measures built around the way you actually use your account — wallet deposits, session access, support contact and game activity. Here is what that looks like in practice across the four areas that matter most to your privacy.

Wallet Data Handling

When you deposit via DANA, OVO or GoPay, we store only the transaction reference and timestamp — not your full wallet credentials. Payment confirmation stays between you and the wallet provider.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your account preferences. You can clear these through your browser settings at any time; doing so will log you out of your current session.

Account Security Measures

Login activity is monitored for unusual patterns such as new-device access or location changes. When we detect something unexpected, we trigger an OTP verification step before granting account access.

Data Retention and Deletion

We keep account records for as long as your account is active and for the period required by applicable law. Once retention obligations are met, you can request deletion by contacting our support team.

Common Questions About Your Privacy on depo62

These are the privacy questions we hear most often from account holders. If your question is not covered here, reach us through live chat or the support form in your account dashboard.

We collect your name, email address, date of birth and contact number at registration. No additional documents are requested unless account verification requires them under applicable local law.

We share only the transaction reference with DANA, OVO or GoPay to process your payment. We never share your full wallet credentials or account balance with third parties outside this process.

Submit a data access request through live chat or the support form inside your account. We will locate your record and share a summary of the personal data we hold within a reasonable timeframe.

Yes. Once your account is closed and our legal retention period has passed, you can request deletion via support. We will confirm what can be removed and what must be kept under applicable regulations.

Cookies keep your session active and remember basic account preferences. They do not track your activity across other websites. Clear them any time through your browser or mobile settings.

Inactive account data is retained for the period required by applicable Indonesian law and then flagged for deletion review. Contact support to start the account closure and data removal process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.